Terms & Conditions

PERIWIG CONSULTANTS LTD

TERMS & CONDITIONS

MAIL ORDER PRICES ARE NOT APPLICABLE TO PRIVATE FITTINGS BY APPOINTMENT.

We offer a 100% guarantee that if you are in any way dissatisfied with the goods you have ordered (including Sale items), we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. We cannot accept wigs that have been worn, sprayed, styled or smell of perfume or smoke. Please make sure your wig is not left in a room where people smoke.

If your goods are not returned in an acceptable condition we will not be able to issue a refund and the goods will be returned back to you.
We reserve the right to refuse returned items where it is apparent that these conditions have not been met.

Returns period:

Our normal returns period is 14 days from when you receive the goods, and any returned items must be received by us within this time. (Please note that these dates are those by which any returns must be received back in our warehouse, so please allow up to 10 working days for your goods to reach us).

We will let you know as soon as we receive the goods, and will then endeavour to process your request for either a refund or replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.

Delivery charges will not be refunded in the case of a return.

Refunds:

If you have requested a refund, or replacement of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.

Please note that we are unable to offer credit notes.

Exchanges:

Please note:

only 2 wigs or hairpieces can be refunded per order, do not order more than 2 items to choose from, any over that amount will only be exchanged and not refunded
exchanges will incur admin charges of £5.00 per item
the shipping charges will not be refunded
sundries cannot be exchanged
if you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order.

The Process to Exchange or Return Items:

UK customers:

We will enclose a postage paid returns label with your order.

Send your return via the Royal Mail, and please obtain a Certificate of Posting (available free from the Post Office) for all returns, so that we can complete your request in the event of items being lost in transit. You should keep this certificate until you have received your refund or replacement.

How To Cancel

How do I cancel an order?

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.

To cancel this contract, either telephone the Customer Service team on the following number, or email us, stating the order number and giving your clear instruction that you wish to cancel the order.

UK: 02920 224767

International: + 44 2920 224 767

Email: sales@periwigconsultants.com

If we have already shipped your order, you will need to package the relevant items and send them back to us at the following address:

Giggleswick, Wayloed Lane, Mynyddbach, Chepstow, NP16 6RW

If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after we receive your notification.

Changing an order:

Can I change an order that I've already placed on the website?

Unfortunately, it's not currently possible for you to change or cancel an existing order yourself on our website.

However, if you would like us to make any amendments to an order that hasn't yet been shipped, please phone us on one of the following numbers and we will be happy to do this for you:

Within the UK: 02920 224767
International: +44 2920 224767

Email: sales@periwigconsultants.com

All products will be shipped as soon as possible, subject to payment card authorisation and stock availability.

Postage Information:

Standard

United Kingdom - £4.95
Delivery 3-5 working days from despatch (Royal Mail first class mail*)

Special Delivery

Recommended on orders of £100 or more Automatically added FREE on orders over £250

United Kingdom - £8.00
On orders placed before noon Monday-Friday, delivery next working day before 1pm (Royal Mail Special Delivery, signature required*)

*All deliveries will be made according to the carriers' standard procedures. For standard delivery, a signature should not be required. However, packages which will not fit through your letter box may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to PO box addresses.

Should you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier direct.

International Orders:

We accept orders from Europe, USA and other countries, please contact our customer services department on +44 2920 224 767 or email us at sales@periwigconsultants.com.

We DO NOT accept returns from any International Orders so please choose carefully.

Our Warranty:

The seller accepts no responsibility for goods returned faulty unless such goods can be fairly deemed to have become faulty due to any manufactured defect within the first three months of wear
Hairpieces and wigs damaged due to customer abuse or neglect cannot under any circumstances be accepted for credit or replacement by the seller
The seller reserves the right to inspect any complaint piece, which should be sent by recorded delivery post to the company's Head Office at Chepstow.

If you have any further enquiries, please contact Periwig Consultants:

Periwig Consultants Ltd

Giggleswick, Wayloed Lane, Mynyddbach, Chepstow, NP16 6RW

Telephone: 02920 224767 - Email: sales@periwigconsultants.com